FREQUENTLY ASKED QUESTIONS
WHAT DOES PROPANE SMELL LIKE?
In its natural state propane is an odorless, colorless gas, but ethyl mercapatin is added in order to make propane leaks easier to detect. With the ethyl mercapatin added propane smells like rotten eggs, a skunk’s spray or a dead animal.
Contact the Propane Education and Research Council (link below) to have a “Propane Users Safety Guide” mailed to you, and share this information with everyone in your household.
WHAT ARE SOME ADVANTAGES OF PROPANE OVER ELECTRICITY?
Although propane prices fluctuate with the market, propane can represent a significant savings over the cost of electricity. According to the U.S. Department of Energy, it could cost up to twice as much to operate your range, water heater, dryer or furnace with electricity.
In addition to the cost savings, propane enjoys an unusually high comfort value. Propane gas furnaces and heaters provide faster, more consistent warm air throughout your home and have a longer average life span of 20 years vs. the 12-year average life span of an electric heat pump.
Gas water heaters heat water faster, recover faster and have a significantly longer lifespan than electric water heaters.
When cooking with gas, it is really hard to beat propane’s even temperature and immediate heat!
DO I HAVE TO PURCHASE A PROPANE TANK?
Small propane cylinders such as the ones used on gas grills or RVs are usually owned by the consumer. These cylinders are portable and normally taken to be refilled at a propane refilling station or can be exchanged at a propane cylinder exchange cabinet.
Most large stationary tanks are owned by the propane company that provides service to the property and are leased or on loan to the customer. It is illegal for propane to be put into or taken out of a propane tank without the tank owner’s permission. The propane company is responsible for maintaining their tank.
Customers who own their propane tanks are responsible for tank and gas system maintenance to ensure the tank’s continued suitability for storing propane safely. Tank owners can elect not to contract with any one supplier and have the opportunity to purchase propane from different companies if they choose. However, if a shortage of propane occurs, they may have difficulty finding a supplier with available product.
WHY DO PRICES VARY FROM ONE SUPPLIER TO ANOTHER?
Propane suppliers operate in a very competitive marketplace and prices may vary from one company to another.
In addition, propane companies can offer many services and programs to their customers. At times, the cost of some of these services and programs may be included in the price of the propane. Full-service propane providers will normally be slightly more expensive than companies that provide limited or no additional services or programs.
Some companies may not include the cost of services and programs in the price of the propane, but may have add-on costs for these options. These costs may be in the form of tank lease fees, minimum usage fees, refund policy, delivery charges, penalties for exiting a contract, etc. It is up to each consumer to take the time to educate themselves as to the options and charges offered by each propane company they are considering.
As you can see, the price of the propane is only one step in evaluating a propane company.
DO PROPANE COMPANIES REQUIRE A CREDIT APPLICATION?
IS PROPANE SAFE?
HOW DO I KNOW WHEN I AM DUE FOR A DELIVERY?
If you are an Automatic Route Delivery customer, we will know when to fill your tank(s). We monitor weather conditions and your usage history and fill your tank accordingly.
If you are a Will Call customer, you are responsible for monitoring the amount of propane in the tank and calling us to have propane delivered. We require a 5 working day notice for delivery, so please let us know when the tank gets to about 30% full.
Letting your tank run completely out of gas is not only unsafe, but you may incur additional charges for an out-of-gas call.
WILL I HAVE TO SIGN A CONTRACT FOR PROPANE DELIVERY?
Most propane companies have some type of formal agreement. The content of these agreements varies a great deal from company to company. It is highly recommended that you as the customer, thoroughly read and understand all of the contract terms.
Ask to see the company’s contract before you agree to the installation of a propane tank. Look for the fine print details. They could contain information about penalties or add-on charges.